Clarity designed and implemented programs to improve team performance and warranty management for an automotive client. We conducted reviews of the team’s documentation, trained team leaders on their responsibilities, and ran biweekly feedback sessions that addressed compliance. We also trained the general manager to ensure that he could take ownership of the ongoing reviews after a period of time.

These steps resulted in improved coordination and cooperation among team members. Productivity increased, and as a result, the client was able to devote resources to managing warranty claims, a process that had been outsourced for five years. This improvement resulted in annual savings of 15%.

Clarity managed the effort to consolidate multiple print contracts to achieve volume pricing for a marketing client. This included researching suppliers, identifying the business requirements, and creating a Request for Proposal (RFP). We coordinated the bid, review, evaluation, and final selection process.

Three contracts were consolidated into one with a new, more innovative supplier. This supplier delivered technology improvements that drove annual savings of 20%.

Clarity analyzed a key business process for an automotive client and determined that the organization was doing 90% of the work for this process, even though they were paying an outside firm to manage the entire process. We determined that the client could easily perform the remaining 10% with no material increase in workload. We used these findings to motivate the client to manage the entire process for the first time in four years. We also trained the organization on meeting documentation requirements so they could maintain a satisfactory level of compliance.

Savings generated by in-sourcing the entire process increased net income by 17%.

Clarity conducted an analysis to identify gaps and overlaps in the business processes of a large, decentralized sales organization. This consisted of approximately 50 interviews with executives in various departments. We summarized and analyzed the findings and created a preliminary process map that highlighted duplication in some key areas.

The client used the findings as an input for reviewing and realigning business tasks. The analysis also served as a springboard for additional work in later phases of the project.

Clarity developed and documented a protocol for a client to use in addressing individual customer concerns. The client utilized this protocol regularly and increased their effectiveness in dealing with customer issues.

This led to timelier problem resolution and improved customer relations. As a result, several customers chose to accelerate new purchases.

Clarity developed and implemented a program to bring a client into compliance with franchisor training requirements. We worked directly with managers throughout the life of the program to ensure completion. We also worked with the client to build accountability for ongoing compliance.

The client’s organization achieved and maintained required training levels for the first time in three years.